2.8K
Downloads
19
Episodes
Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!
Episodes
Tuesday Aug 18, 2020
Tuesday Aug 18, 2020
“Minimizing walkups is equally about enabling a culture change, as much as it is about developing the infrastructure to support that transition.”
We wrap up this season of TOPcast with guest speaker Pamela MacMillian (a Canadian at heart and avid Celine Dion fan) who has worked with organizations across North America to improve customer experience and empower users with TOPdesk’s award winning software.
Tune in and find out what first steps to take to help Self-Service free up your team’s time and maximize their efficiency.
Want to dive deeper into enabling Self-Service and the various elements needed to build a successful portal? Click here to watch Pamela’s webinar on demand.
No comments yet. Be the first to say something!