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Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!
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Tuesday Jan 26, 2021
Tuesday Jan 26, 2021
Organizations have quickly realized the importance of an intuitive Self-Service Portal with a good Knowledge Base to empower customers to enable customers to solve issues themselves. Tune into today's episode as we dive into how to create a sustainable Self-Service infrastructure in your organization. Want to hear tips and tricks for managing walk-ups during this work-from-home era? This episode is for you.
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